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Code: ECC Excellent Customer Care

*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
 

iTrent Self Service


The skills and techniques to provide Excellent Customer and how best to handle complaints.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 September 2021 09:30 - 16:30 Wandsworth Town Hall, Room 256 Map

Code: ASC/21/1137 Mosaic: Navigation for New Starters

New starter training on basic navigation around Mosaic.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 September 2021 10:00 - 13:00 Virtual Learning Map

Code: ABS/21/0850 Risk Assessment

Acquire the knowledge to establish principles and standards in your work environment to reduce accidents.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 September 2021 09:45 - 12:30 Wandsworth Town Hall, Room 145 Map

Code: SCB/21/1198 Transitions: The importance of planning and decision making for disabled children

This course will look at developing the child’s voice, choice and ability to input into the planning and decision malkin processes.
This course will also help you to understand the Education and Health Care Plans. 
This course will look at the importance of having a whole life perspective.
It will explore the impact of adolescence and the importance of making positive networks; what makes good friends, safe and unsafe situations etc. Exploitation (using the Newcastle serious case review), economic and other forms of exploitation will also be considered as well as domestic abuse and its impact on the young person.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 September 2021 09:30 - 13:30 Virtual Learning Map
2 29 September 2021 09:30 - 13:30 Virtual Learning Map

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