Search for Learning and Development Services and Pathways

Learning type
73 events found

Code: ECC Excellent Customer Care

*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
 

iTrent Self Service


The skills and techniques to provide Excellent Customer and how best to handle complaints.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 November 2020 09:30 - 16:30 Wandsworth Town Hall, Room 256 Map

Code: SCB/20/0061 Supporting Prisoners Families Through Lockdown & Beyond - Virtual event (Cancelled)

Research shows us that traumatic childhood experiences can have a profound impact on many different areas of functioning attachment, biological, sensory, physiology, social, emotional and psychological. Children of prisoners are 3 times more likely to have mental health issues and boys with a father in prison are twice a likely to offend (CREST 2019)

This training will raise your awareness of the needs of children and young people and their families impacted by a family member in prison.

If we are to best meet the needs of young people and minimise the risk of further trauma, a thorough understanding
of the benefits of a positive prison response to families is required.

This course will: Develop an understanding of the impact of parental offending on childhood trauma
Provide a forum to develop skills and nurture children and young people who feel ashamed, have to keep secrets may be experiencing financial difficulties and emotional distress. This course will provide attendees with access to local resources to support children and families with a family member in prison.

Essential Information
Session Session Date Session Time Session Venue Map
1 25 November 2020 10:00 - 13:00 Virtual Learning Map

Code: SC/20/0122 EU Settlement Scheme and the Rights of EU Nationals

4 places remaining

Information session on the EU Settlement Scheme and the rights of EU nationals in care, including looked after children, care leavers, and young offenders.
EU citizens in the UK must now regulate their immigration status due to the UK leaving the EU. They need to apply to the EU Settlement Scheme (settled and pre-settled status) or they may lose access to essential benefits and services.
Although the application is relatively straightforward, vulnerable residents are at risk of not applying by the deadline as they may struggle with technology, have language barriers, or lack of awareness. The training will explain how you can help your service users to retain their rights by applying to the EU Settlement Scheme (EUSS).

Essential Information
Session Session Date Session Time Session Venue Map
1 26 November 2020 11:00 - 13:00 Virtual Learning Map

Code: ASC/20/0185 Continuing Health Care (EVENT FULL)

0 places remaining

This course uses cases to illustrate how appropriate applications can be presented to CCG. The new guidance will be covered, and participants will be given the opportunity to discuss ways of working with multi-disciplinary team to undertake good quality assessments. Tips will be provided on how to present information effectively, and how to work with individuals where applications don’t meet criteria.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2020 13:30 - 16:30 Virtual Learning Map
2 15 December 2020 13:30 - 16:30 Virtual Learning Map

Code: ASC/20/0091 Coroners Court (EVENT FULL)

0 places remaining

It is becoming increasingly common for professions to be called to give evidence where an adult with care and support needs dies. This course will explore the purpose of an inquest and provide practical guidance on steps practitioners should take when drafting witness statements or preparing to give oral evidence. The course sets out the responsibilities of the coroner and explains the investigatory process of an inquest. There will be a clear focus on core social care values and a human rights approach.

This course is for DASCPH who are required to understand the workings of the Coroners Court as part of their role.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2020 10:00 - 13:00 Virtual Learning Map
2 02 December 2020 10:00 - 13:00 Virtual Learning Map

Code: ASC/20/0171 Autism spectrum disorder for Approved Mental Health Practitioners (AMHPs)

This course is for AMHPs in order to update their knowledge relating to assessments with people with Autistic Sprectrum Disorders.

Essential Information
Session Session Date Session Time Session Venue Map
1 02 December 2020 13:30 - 16:30 Virtual Learning Map
2 03 December 2020 13:30 - 16:30 Virtual Learning Map

Code: ASC/20/0118 Financial Assessment and Charging

The course is designed to increase best practice to fulfil our obligations under the Care Act 2014 and reduce queries and complaints.

This is an interactive session giving an in depth overview of key areas in Financial Assessment and Charging including, highlights on the Financial Assessment form, self-funders, deferred payments, the 12 week property disregard, top ups and debt recovery.

The session will take place via Teams meeting online.  It is for any Council social workers requiring a refresh, new social workers in the SSA and those new to working at Richmond and Wandsworth.




Essential Information
Session Session Date Session Time Session Venue Map
1 02 December 2020 10:00 - 12:00 Virtual Learning Map

Code: PFR Planning for retirement (Cancelled)

*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*

iTrent Self Service

 
Course that prepares you for retirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 02 December 2020 14:00 - 16:30 Conference Room 1A, Town Hall Extension 1 Map
2 03 December 2020 09:30 - 16:30 Conference Room 1A, Town Hall Extension 1 Map

Code: ABS/20/0060 Fire Marshal

The course will give you the knowledge and confidence to successful marshal a fire successfully.

Essential Information
Session Session Date Session Time Session Venue Map
1 03 December 2020 09:45 - 12:30 Wandsworth Town Hall, Room 140 Map

Code: ASC/20/0096 Motivational Interviewing for Managers (Adult Social Care)


Following previous training, this course is a progression in the development of strengths based practices within Adult Social Services

Motivational interviewing is a collaborative, goal-oriented style of communication with particular attention to the language of change

It is designed to strengthen personal motivation for and commitment to a specific goal by eliciting and exploring the person's own reason(s) for change within an atmosphere of acceptance and compassion

Essential Information
Session Session Date Session Time Session Venue Map
1 07 December 2020 10:00 - 13:00 Virtual Learning Map
2 08 December 2020 10:00 - 13:00 Virtual Learning Map
3 14 December 2020 10:00 - 13:00 Virtual Learning Map
4 15 December 2020 10:00 - 13:00 Virtual Learning Map

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