Complaints Training for Managers (Cancelled)
Reason for cancellation
Event Code
ASC/21/1277
Venue
The Salon, York House, Richmond Road
venue
Trainers
Alix Tonutti, Bambie Maxwell, Nancy Kurisa, Simon Landau
trainers
Admin Contact
Target Audiences
Social Worker / Manager (Adults)
target audience
Event Types
Briefing (Information Update)
Event categories
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Subjects
Event description
This is a 2 hour informal training for managers, designed to support understanding of the complaints process, the role of the Complaints Team and what a good complaint response looks like. 

This session will be held in person- venue to be confirmed. 

The session will be facilitated by members of the Professional Standards Team and the Complaints Team.



Training objectives
To ensure that Operational Managers have a good understanding of their responsibilities in responding to complaints, feel confident with formulating complaint responses and develop a good working relationship with the Complaints Team. 
Learning outcomes
By the end of the session, attendees will:
-identify what makes a good complaint response
-understand the role of the complaints team
-understand their responsibilities within the complaints process
Additional Information
Enquiries
Start Date
Thursday 18 November 2021
End Date
Thursday 18 November 2021
Closing Date
Friday 12 November 2021
Times
11:00 - 13:00
Maximum Places
20 
Cost
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Number of Sessions
1