Complaints Training for Managers

Event Code
Virtual Learning, .
Alix Tonutti, Bambie Maxwell, Nancy Kurisa, Simon Landau
Admin Contact
Target Audiences
Social Worker / Manager (Adults)
target audience
Event Types
Briefing (Information Update)
Event categories
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Event description
This is a 2 hour informal training for managers, designed to support understanding of the complaints process, the role of the Complaints Team and what a good complaint response looks like. 

The session will be facilitated by members of the Professional Standards Team and the Complaints Team and will be held via MS Teams. 

Training objectives
To ensure that Operational Managers have a good understanding of their responsibilities in responding to complaints, feel confident with formulating complaint responses and develop a good working relationship with the Complaints Team. 
Learning outcomes
By the end of the session, attendees will:
-identify what makes a good complaint response
-understand the role of the complaints team
-understand their responsibilities within the complaints process
Additional Information
Start Date
Monday 6 December 2021
End Date
Monday 6 December 2021
Closing Date
Wednesday 1 December 2021
10:00 - 12:00
Maximum Places
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Number of Sessions

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