Excellent Customer Care (Cancelled)

Reason for cancellation
Event Code
ECC
Venue
Wandsworth Town Hall, Room 256, Wandsworth Town Hall, Room 256, Wandsworth High Street
venue
Trainers
Agostinho De Jesus
trainers
Admin Contact
Agostinho De Jesus (adejesus@wandsworth.gov.uk)
Target Audiences
Volunteer, Transport Worker, Trainee Social Worker, Student Social Worker, Social Worker / Manager (Adults), Social Care Worker, Sessional Worker, Receptionist, Progress Leader, Premises Officer / Manager, Practice Educator, Play Worker / Manager, Personal Assistant (Support), One o'Clock Centre Worker / Manager, Occupational Therapist, Nurse, Newly Qualified Teacher, Newly Qualified Social Worker, Midwife, Middle Leader / Manager, Midday Supervisor, Mentor, Literacy Coordinator, Library Worker / Manager, Learning Support Assistant (LSA), Learning Mentor, KS2 Coordinator, KS1 Coordinator, Instructor, ICT Worker / Manager, Human Resources Worker / Manager, Housing Worker / Manager, Health Visitor, Governors: Clerk, Gifted & Talented Co-ordinator, Foster Carer / Adopter, Finance Officer / Manager, Family Worker / Manager, Facilities Officer / Manager, Early Years Worker / Practitioner / Manager, Directorate, Designated Safeguarding Lead, Crime Prevention Worker / Manager, Creche Worker / Manager, Court Officer, Counsellor, Contracts Worker / Manager, Contact and Referral Worker / Manager, Consultant Social Worker, Consultant (Practitioner), Connexions PA / Worker / Manager, Community Psychiatric Nurse (CPN), Committee Member, Commissioner, Coach, Clinical Team Leader, Cleaning / Domestic Worker / Manager, Church Leader / Worker, Children's Centre Worker / Manager, Childminder, Child Protection Worker / Coordinator / Manager, Child Protection Officer, Child Protection Nurse, Carer, Careers Advisor, Assessment Worker / Manager, Apprentice, After School Scheme Worker / Manager, Advisor, Adventure Playground Worker / Manager, Administration Worker / Manager, Activity Centre Worker / Manager, Accommodation Worker / Manager, Access & Information Officer / Manager, 14-19 Worker / Manager
target audience
Event Types
Workshop, Seminar, Induction, E-Learning (Interactive session accessed by computer), Drop-in session, Course, Conference, Briefing (Information Update), Accredited
Event categories
Use the events tab above to search for courses
Subjects
Customer Care
Event description
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
 

iTrent Self Service


The skills and techniques to provide Excellent Customer and how best to handle complaints.
Training objectives
Gain the practical skills and knowledge in the context of Excellent Customer care and complaint handling.
Learning outcomes

  • Apply the Wandsworth standards of customer care

  • Identify good customer care practices

  • Establish rapport with service users

  • Defuse difficult situations

  • Respond appropriately to the diverse needs of service users

  • Follow correct procedure for dealing with complaints

Additional Information
Enquiries
Start Date
Tuesday 28 September 2021
End Date
Tuesday 28 September 2021
Closing Date
Saturday 25 September 2021
Times
09:30 - 16:30
Maximum Places
Cost
Login to view cost
Number of Sessions
1

Need more time?

For security reasons your session is about to expire. You will be automatically signed out in

To continue your session, select Stay Signed In.